Act quickly to protect your accounts. Follow the steps below — or call us right now to deactivate your card immediately.
Use the mobile app or online banking to lock your card right now. This prevents any new purchases while you locate it or wait for a replacement — and you can unfreeze it instantly if it turns up.
Dial 1-800-867-5309 and select the card services option. We can permanently deactivate the card and arrange for an overnight replacement if needed.
Log in and check your account for any unfamiliar charges. If you spot suspicious activity, report it immediately so we can open a dispute on your behalf — you won't be held responsible for unauthorized transactions.
Once your new card arrives, update your subscription services, digital wallets (Apple Pay, Google Pay), and any autopay accounts with the new card number to avoid payment interruptions.
📧 Email: cardservices@firstmidwestfcu.com
🏦 Find a branch to stop by in person for card assistance.
🔒 Not sure if your account was compromised? Visit our Security Center for guidance on protecting your accounts.