Digital access
Our web and mobile experiences are designed with WCAG 2.1 AA standards in mind.
- High-contrast palette with scalable typography
- Keyboard-friendly navigation and focus states
- Alternate text for images and form guidance
Accessibility at First Midwest FCU
We are committed to building an inclusive banking experience for all members.
Branch experience
Branches are equipped with accessible entrances, tactile signage, and private meeting rooms.
- ADA-compliant service counters
- Interpreter scheduling on request
- Large-print and braille materials available
Support services
Members can choose the support channel that works best for them.
- Video relay service (VRS) appointments
- Secure messaging with screen reader support
- 24/7 card support with teletypewriter (TTY)
Accessibility statement (sample)
First Midwest FCU strives to maintain digital properties that are accessible to all visitors. We conduct quarterly accessibility audits, provide ongoing training to our product teams, and welcome feedback that helps us improve.
If you encounter a barrier or require an accommodation, please reach out through the channels below so we can assist promptly.
Phone: 1-800-867-5309 · TTY: 711 · Email: accessibility@firstmidwestfcu.com